Help Center

It usually takes 1-8 business days after shipped. Please note that we do not ship on the weekends and major holidays in Canada.

GTA 1-2 business days. Eastern Canada 2-6 business days. Western Canada 4-8 business days.

*Delivery dates are only estimates provided by the courier and may be affected by customs, weather, national holidays, and some geographic locations.

Yes and no. if you have a Canada Post or USPS PO Box, we can ship to PO Box address. We can not ship any order to private and rented PO Box address. Please make sure with the courier company that PO box is eligible to get delivery.

We ship Monday through Friday. All orders placed by 12:00 PM Eastern Time,  we can ship out same day. Orders placed after 12:00 PM Eastern Time will ship the next business day. Over 99% of orders ship complete (no backorders!) the same day the order is placed. We don’t ship out on statutory holidays.

We can only change the shipping information before dispatching at 12pm(EST). If order shipped, we can’t change the shipping information.

We currently ship orders by Canada Post, Fedex, Purolator, UPS, and Canpar.

If you received the confirmation email right after placing the order, you will get another shipping update email after we dispatching the order. This email include the tracking number where you can get status of package.

We aim to provide affordable and transparent shipping options across Canada. Our rates are calculated based on your order total and your location to ensure you get the best value possible.

Standard Canadian Provinces (Excludes NL, NT, NU, YT, and Remote Areas)

• $0.00 - $74.99: $15.00 Shipping
• $75.00 and up: FREE SHIPPING

Newfoundland, Northern Territories & Remote Areas (NL, NT, NU, YT, and designated Remote Areas)

• $0.00 - $49.99: $25.00 Shipping
• $50.00 - $99.99: $20.00 Shipping
• $100.00 - $199.99: $10.00 Shipping
• $200.00 and up: FREE SHIPPING

*Please Note for Remote Areas: While the tiered rates above apply to standard regional zones, the exact shipping fee for uniquely remote destinations will be precisely calculated and finalized at checkout.

At this time we only ship to Canada and United States, but you may contact us by email to get a quote of shipping fee to your destination country.

USA Customers

When making your purchase please remember you are responsible for any customs clearance and customs duty if applicable.  Bongoutlet.ca are not responsible for items not allowed in the customer's country. We will not be responsible for any items that don't comply with customs policies. We will not offer a refund for rejected items unless they are returned to our address. Any loss on items destroyed by customs will be the responsibility of the customer. Please check with your country's importing regulations before placing orders. Please use our US site at Bongoutlet.com to avoid this terms.

If you see the option with Same-Day Delivery during check out, your address is eligible for Amazon Prime like Same-Day delivery. Order by 11:00 AM and you will get a delivery same-day by 9:00 p.m. Available only Monday to Friday. Delivery to the Apartments or Condos must meet at the lobby. Photo ID is required on delivery to confirm age of 19 and over.

By creating an account online store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account. Most of all, you will get $5 welcome points and 5% reward points for the purchases.

You should have received the order confirmation email simultaneously after confirm the checking out process. If you are not receiving the email, please check your junk(spam) folder or double check if you provided us correct email address.

You can cancel if order is not shipped yet. You need to contact us by email before daily dispatching time 12pm(EST) If order is shipped, it cannot be canceled. You need to return the package to get refund excluding shipping fee.

If your order is not been shipped and order status is processing, we can change or switching the order item by informing us by email before 12pm(EST).

If any item in your order is damaged upon arrival DO NOT USE THE DAMAGED ITEM OR TRY TO FIX THEM. Please email us at support@bongoutlet.com including 1. order number 2. SKU  number 3. clear photos of product(close up and entire shot) within 24 hours of delivery. We can send the replacement after reviewing.

We sincerely apologize! We make every effort to personally check each parcel we ship out. If you received wrong product(s), please do not use the product(s) and Contact Us immediately by email including 1. order number 2. SKU number, 3. photos so we can resolve the issue.

All sales are final. No refunds are allowed if the product is returned in the original package unused. Shipping and handling fees as well as return shipping charges are not refundable unless otherwise stated elsewhere in page.

USA Customers

When making your purchase please remember you are responsible for any customs clearance and customs duty if applicable.  Bongoutlet.ca are not responsible for items not allowed in the customer's country. We will not be responsible for any items that don't comply with customs policies. We will not offer a refund for rejected items unless they are returned to our address. Any loss on items destroyed by customs will be the responsibility of the customer. Please check with your country's importing regulations before placing orders.

Please use our US site at Bongoutlet.com to avoid this terms.

Sorry to say, a credit card(VISA and MASTER) is only method of payment at this moment. We accept prepaid gift credit card which can be purchased from any retail stores.

Due to their policy, we can’t accept above methods. We only accept Visa and Master credit card.

Please check with the credit card bank if your card,

1. eligible for online purchase.

2. has enough fund.

3. activated for purchase(prepaid gift card only)

4. allow for international purchase(USA Customers)

For discreet billing, your credit card will be charged under the name either "One Trading". We hope this helps to put your mind at ease.

All prices are in Canadian Dollars(CAD).

When you place an order, Bongoutlet.ca contacts the issuing bank to confirm the validity of the payment method. If it declined, your bank reserves the funds until the authorization expires, but this isn't an actual charge.

The pending authorization will be removed from your account according to the policies of your bank usually within 5 business days.

If product is out of stock, you can’t add to shopping cart. Please contact us for most updated availability.

We usually restock the product as soon as possible however some product(s) may not be back in stock due to its shortage. You can contact us for update and availability.

Yes, it is WYSWYG. However, due to its photo studio light and circumstance, color can be different than photos. Also most of glass products are hand blown, there is a minor variance on shape, color, pattern, and size.

All glass products does not come with the warranty because it is fragile.

There is no option to choose a free gift now. We will add the feature soon for your convenience.

Please check the product description for the measurement. If you can’t find or are not sure about the size for broken part, please feel free to contact us for help.

Our team always looking to get new products everyday and every week. We are updating the site once we have a new arrivals. More often you visit, more chance to see a new product. 

If you forgotten your account login password, please click here to reset your password.

Please check your spam folder if you do not receive the password reset notification email.