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How long does it take for my order to arrive?

I only have a PO Box address. Can you deliver?

When will my order ship? Sameday?

Can I change my shipping address?

What shipping company does Bongoutlet use?

Where can I find my tracking number for order?

Do you offer a free shipping?

How much does it cost for shipping?

I can't find my country from the list. Do you ship internationally?

Same-Day Delivery in Greater Toronto Area(GTA)


What is the benefit of order with an account?

I did not receive the order confirmation email.

How to cancel the order?

Can I modify or add the items I ordered?

My order is damaged in shipping. What should I do?

Bongoutlet sent me a wrong product(s).

What’s your return policy?

Can I placing the order from USA?


I don't have a credit card. Can I place the order?

Can I pay by paypal or eTransfer?

My credit card transaction declined, why?

How does business name will be shown in the statement?

What is your store's currency?

My credit card statement showing double charged.


I can’t add the product to shopping cart.

I want to purchase out of stock product. When it will be back?

Am I getting the same product(s) in the photos?

Any warranty available?

Do you have option to choose the free gift?

How to find the size for my broken part(s)?

How often I can see a new arrivals?


I forgot my password.